TERMS OF SERVICE

Last updated: November 25, 2025

These Terms of Service (“Terms”) govern your access to and use of the website operated by Home Secours USA LLC, doing business as Home Rescue Tampa — A Division of Home Secours USA LLC (“Company”, “we”, “our”, “us”). By visiting our website or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or submit any information.

1. Services Provided

Home Rescue Tampa provides emergency home services, including but not limited to:

  • Plumbing

  • Electrical

  • Locksmith

  • HVAC (Air Conditioning)

Services are delivered through licensed or verified subcontractors. Availability may vary depending on demand, location, and contractor availability.

Emergency response times are not guaranteed but we do our best to respond as quickly as possible.

2. Use of the Website

You may use our website for lawful purposes only. You agree not to:

  • Engage in fraudulent or illegal activity

  • Attempt to disrupt or damage the website

  • Use our content without permission

  • Misrepresent your identity or information submitted through forms

We reserve the right to restrict or terminate access if misuse is detected.

3. Quotes, Pricing & Payments

All price estimates are preliminary. Final pricing is determined by the assigned subcontractor after on-site diagnosis or remote assessment.

By requesting service, you acknowledge that:

  • Prices may vary depending on urgency, availability, or required labor

  • Additional fees may apply for after-hours service, emergency response, or equipment

  • Payment is processed securely via our payment partners

All sales are final unless otherwise required by law.

4. Subcontractors

Home Rescue Tampa works with independent, vetted subcontractors.
By requesting service, you acknowledge and agree that:

  • The subcontractor is solely responsible for performing the work

  • Home Rescue Tampa acts as a dispatch and coordination platform

  • Any workmanship issues should be reported to us for resolution through our service review process

  • We may assist but are not liable for the subcontractor’s actions, negligence, or delays

5. SMS Communications (A2P Compliance)

By submitting your phone number, you consent to receive:

  • Appointment confirmations

  • Technician dispatch notifications

  • Service updates

  • Customer support messages

  • Optional promotional offers (only if you opt-in)

Message frequency varies.
Message & data rates may apply.
You may opt out at any time by replying STOP.

We comply with A2P 10DLC regulations and all applicable U.S. carrier guidelines.

6. Cancellations & Rescheduling

Customers may cancel or reschedule a booking by contacting us as early as possible.

Certain cancellations may incur fees depending on timing or technician travel already initiated.

7. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • We do not guarantee uninterrupted website access

  • Service availability may vary for reasons outside our control

Your sole remedy for dissatisfaction with the website or service is to discontinue use.

8. Warranties & Disclaimers

All services are provided “as-is” and without warranty, except those required by law or explicitly provided by the subcontractor.

We do not guarantee repair outcomes beyond industry-standard expectations.

9. Intellectual Property

All website content, including logos, text, images, and design elements, is the property of Home Secours USA LLC or its partners.

You may not copy, reproduce, or distribute content without written permission.

10. Privacy Policy

Your use of the website is also governed by our Privacy Policy, available at:
/legal/privacy-policy

11. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflicts of law.

Any disputes shall be handled in the appropriate courts of Hillsborough County, Florida.

12. Changes to These Terms

We may update these Terms at any time.
The “Last Updated” date will always reflect the most recent version.

Your continued use of the website constitutes acceptance of the updated Terms.

13. Contact Information

Home Secours USA LLC
Home Rescue Tampa — A Division of Home Secours USA LLC
5005 West Laurel Street, Suite 100 #61
Tampa, FL 33607
United States

Phone: +1 (352) 428-4076
Email: contact@homesecoursusa.com